|
|
Post by mcgee on Oct 26, 2021 16:28:33 GMT -5
On occasion when I try to access the Great Food Forum I get this error message. It might happen a few times a day. Does anyone else get it?
Error 1008
Access denied
What happened?
The owner of this website (greatfood.freeforums.net) has banned your IP address.
|
|
|
|
Post by Catbatty on Oct 26, 2021 17:30:55 GMT -5
No, I've never seen it nor had anyone else mention it. And I think I have cancelled people's membership (for abusing the rules) but I can't think of any time I've banned anyone. Odd that it is randomly happening, too. I will look into it. I am sorry for your inconvenience.  |
|
|
|
Post by mcgee on Oct 26, 2021 18:02:34 GMT -5
Well, I have Norton on my iPad so maybe that's actually what's blocking me on occasion. The first time it happened I was shocked and wondered what I had done but then I realized it's just a glitch or something.
|
|
|
|
Post by Catbatty on Oct 26, 2021 18:58:44 GMT -5
I've reported it to Pro Boards support forum. I have a question: can you pinpoint when this began to happen? Thanks!
|
|
|
|
Post by mcgee on Oct 26, 2021 19:06:57 GMT -5
I honestly don’t remember but I’m guessing it came shortly after I got Norton 360 on my iPad which is why I finally decided that might be the problem. Particularly since no one else ever brought it up.
|
|
|
|
Post by Catbatty on Oct 26, 2021 19:34:38 GMT -5
Interesting. When was that? (i'm sure somebody at Support will ask.) Thanks
|
|
|
|
Post by mcgee on Oct 27, 2021 9:41:40 GMT -5
Looking at my email it I guess it was May.
|
|
|
|
Post by Catbatty on Oct 29, 2021 13:25:29 GMT -5
PRO BOARDS SUPPORT ANSWERED:
The able/unable frequency (occasion, few times a day) makes me wonder what are the common factors for when they are able to log in vs when they are not.
Is that member logging in: (mobile vs desktop), from the same location or different locations, are they using a VPN or proxy?
|
|
|
|
Post by mcgee on Oct 29, 2021 16:59:49 GMT -5
PRO BOARDS SUPPORT ANSWERED: The able/unable frequency (occasion, few times a day) makes me wonder what are the common factors for when they are able to log in vs when they are not. Is that member logging in: (mobile vs desktop), from the same location or different locations, are they using a VPN or proxy? It's always at my home and I think it is only from my iPad which leads me to believe it has something to do with Norton 360. No VPN or proxy. So far it hasn't happened today but I've been pretty busy working so haven't had an opportunity to check my iPad. |
|
|
|
Post by Catbatty on Oct 29, 2021 17:08:48 GMT -5
Hmmm... well, thanks! I will post your note back to them.
I always had Norton and no problems. It's been maybe since Dec that we stopped having their service (stopped getting it for free from Comcast...came with our internet service) and now I just use Win10's Defender plus two other services (but only their FREE versions). No problems here. I will let you know soon as I hear back from cust support. SO HAPPY it didn't do it today!
|
|
|
|
Post by Catbatty on Oct 31, 2021 15:07:31 GMT -5
Two more responses from Support board, one from an admin and one from a member:
Admin:
Some security/anti-virus type software (like Norton) can occasionally have security or blocking software attached that can cause blocking issues. It may be worth checking the settings and seeing if making some adjustments or even just temporarily disabling it for a test would be useful.
Member:
I also use Norton and occasionally run into the same error.
Norton 360 does include a VPN as part of their antivirus software (as well as selling a separate VPN program) and that's what causes the issue for me. Switching the VPN option off and then on again, or just changing the region, usually sorts it for me.
Catbatty:
Sounds like you were correct there, McGee -- sounds like Norton is causing this.
|
|
