I put my request in around the 19th-21st. I have an email from Cuisinart on the 22nd, but I haven't seen or heard anything since. I suppose there are different size blades for different processors. Mine is an 11 cup.
Dear Customer, Thank you so much for your ongoing patience. We want to keep you advised of the status of your free Cuisinart replacement blade. Our blades are fabricated using precise manufacturing processes, which of course means, that they take some time to produce. We are producing new blades as rapidly as possible to meet the demand resulting from this replacement program. When your blade is about to be shipped we will send you an email so you can anticipate when it will arrive to the address you indicated on your replacement blade registration. In the meantime, you are able to use all other cutting implements and accessories that may have come with your Cuisinart food processor. As a token of our gratitude and appreciation of your ongoing patience, please download this interactive recipe book for your use. We put this book together exclusively for those consumers impacted by the recall. Cuisinart strives to provide you with the best service possible and if you have any questions or concerns please contact us via our email address: Cuisinart_Cserve@conair.com Thank you again for your patience and we apologize for any inconvenience this may cause. Cuisinart
THANK Y'ALL FOR THE UPDATE! I didn't see my model in the initial news postings. But then got a letter from Cuisinart in mid-December that Costco had let them know I had purchased a fp and, when I checked the letter info, my model WAS included in the recall. I submitted online for a replacement 12-28-16. Received an email in the last few days that I can't open on either of our devices :/ . I assume it's what cafe latte posted. So thanks for that!
Applecrisp, did you get another email updating your status when it shipped? I got an earlier email that promised updates when it was ready to be sent, but I haven't hearrd anything since. This is really disappointing. I even went and priced a new one -- Macy's has a sale with and extra 10% off kitchen items and then a 10% off on top of that. Makes a new 11 cup about $100. It is tempting but seems silly. Sort of.
Thanks. Not holding my breath -- I have heard that the company is saying it may be this summer (June/July). I heard a news report that said 6 months, but I don't know if that was from the time of the recall or from now. But I did make a batch of scones with it in the meantime.... Wondering if I should get a new one to use until the blade comes.
Beth, I haven't received any new emails since the one I mentioned and as of today, still no blade. I would not hesitate using it the one I have. I'd just inspect it after use to make sure those rivits are still there. Mine seems solid. I'm not spending the money to buy a new one as I don't use it often.
I just got my blade. I've seen some folks posting complaints on Facebook and getting replies asking them to send a private message so they can assist them. One person came back and said they got their blade, so maybe that's what it takes. Or to get lucky. I requested the blade back in December, but I think that was their busiest time. Hope the rest of you get yours soon too.
Label says UPS Mail Innovations and has a USPS tracking number and the small box was in our maibox. Googled UPS Mail Innovations and they appear to be a fulfillment/shipping service, so I would look for USPS delivery, though they could use different services for different areas.
Hope so. I was starting to think about buying a new processor on one hand and getting rid of it altogether on the other. I don't use mine as much as I could (DH likes prep work) but when I do, I really want it. I wish it was smaller, but the 11 cup barely holds one of the recipes I use it for. Any larger and I wouldn't have a place for it. It is the one appliance that teeters on the edge of love/hate.