Help with Password (366 views)

cafelatte is right. However, that only works if you can still get in somehow, as is the case for emptynestmom . It might not be the case for another who is logged out and cannot get in. In that case, then the avenue emptynestmom is trying should work. I tried it and it worked for me. Here are the steps:

--at the Login screen, click on the link 'Forgot your password'?
--at the next screen, type in your username or email address and click on the 'Recover >' button.
--This will bring up a screen with the characters "Verification" in a wavy, undulating font. Below it is a button 'Verify'. Click it. If this screen does not come up, either wait (it may be slow) or check to see that you've enabled javascript in your browser.
--Next, I got an animation labeled "FunCaptcha" with a colorwheel in the center and a left and right curved arrow on the right and left. Click these arrows to rotate the colorwheel so your favorite color is on top. You had to have specified your favorite color when you set up your account. If you choose the correct color, then an email will be sent to the address associated with your account... with a link to change your password.

I did this twice and both times the colorwheel came up for verification. Not sure if there are other verifiers randomly chosen.

I will post this in the announcements section, too, since if you are locked out the Technical board is not accessible.

Bev