No, I've never seen it nor had anyone else mention it. And I think I have cancelled people's membership (for abusing the rules) but I can't think of any time I've banned anyone. Odd that it is randomly happening, too. I will look into it. I am sorry for your inconvenience.
Well, I have Norton on my iPad so maybe that's actually what's blocking me on occasion. The first time it happened I was shocked and wondered what I had done but then I realized it's just a glitch or something.
I honestly don’t remember but I’m guessing it came shortly after I got Norton 360 on my iPad which is why I finally decided that might be the problem. Particularly since no one else ever brought it up.
The able/unable frequency (occasion, few times a day) makes me wonder what are the common factors for when they are able to log in vs when they are not.
Is that member logging in: (mobile vs desktop), from the same location or different locations, are they using a VPN or proxy?
It's always at my home and I think it is only from my iPad which leads me to believe it has something to do with Norton 360. No VPN or proxy. So far it hasn't happened today but I've been pretty busy working so haven't had an opportunity to check my iPad.
Hmmm... well, thanks! I will post your note back to them. I always had Norton and no problems. It's been maybe since Dec that we stopped having their service (stopped getting it for free from Comcast...came with our internet service) and now I just use Win10's Defender plus two other services (but only their FREE versions). No problems here. I will let you know soon as I hear back from cust support. SO HAPPY it didn't do it today!
Two more responses from Support board, one from an admin and one from a member:
Some security/anti-virus type software (like Norton) can occasionally have security or blocking software attached that can cause blocking issues. It may be worth checking the settings and seeing if making some adjustments or even just temporarily disabling it for a test would be useful.
I also use Norton and occasionally run into the same error.
Norton 360 does include a VPN as part of their antivirus software (as well as selling a separate VPN program) and that's what causes the issue for me. Switching the VPN option off and then on again, or just changing the region, usually sorts it for me.
Sounds like you were correct there, McGee -- sounds like Norton is causing this.